Certified Professional in Health Care Quality
البورد الأمريكي في الجودة الصحية
CPHQ
أحصل من أي مكان في العالم على شهادة دولية معتمدة أخصائي في إدارة جودة الرعاية الصحية
تبدأ الدراسة فى 9 ديسمبر 2014
يوجد نظامين للحضور
عن طريق الحضور في قاعة المحاضرات أو الحضور اون لاين ( الاون لاين هو بث مباشر للمحاضرات في نفس توقيتها في قاعة المحاضرات وبذلك يتمكن الدارس من التواصل مع المحاضرين عبر الشات أو المايك أثناء المحاضرة وأيضاً إرسال تسجيل المحاضرة في اليوم التالي من البث المباشر )
الكتب ترسل بالبريد للمشتركين أون لاين داخل أو خارج مصر خلال ثلاث أيام من تاريخ التسجيل
يقوم بالتدريس المحاضر الدولي
أ.د/ نوران الغندور
Nouran El Ghandour
Internal Medicine Professor
Human Resource Development Consultant
Professional Certified Trainer in Health Care Quality and Hospital Management
Head of Performance Development & Follow up Office,
Dean's Office
Faculty of Medicine, Cairo University
في نهاية الدراسة يحصل الدارس علي الشهادات التالية
شهادة دبلوم مهني فى
Healthcare Quality Management
من أكاديمية أوكسبردج البريطانية
و
التأهيل لأمتحان البورد الامريكي في الجودة الصحية
Certified Professional in Healthcare QualityCPHQ
و
الحصول على لقب أخصائي معتمد في الجودة الطبية
وإليكم التفاصيل :
This training program includes seven modules :
Module I: HEALTHCARE QUALITY CONCEPTS
1. Thoughts on Quality
Quotes, Definitions, Aspects, & Key Dimensions on Quality
2. Movements in Quality in the U.S.: A Brief Look
The Joint Commission Evolution
The Wave of Change in Utilization Management
The Risk Reality & Concept of Value
Quality, Cost, and Risk Integration
Distinguishing Services from Products
3. The Quality Umbrella
Definition of Quality Management/Improvement
An Integrated Perspective
Quality Management Principles
Total Quality Management Philosophy
Continuous Quality Improvement Process
The Juran Model of Quality Management
4. Structure, Process, & Outcome
The Paradigm & Process Approach
The Concept of Process Variation
The Concept of Process Reliability
Outcomes Management
5. Systems Thinking
Concepts & Processes of Systems Thinking
System, Function, Process, & Step
Lean Thinking
6. The Concept of Customer
Definitions
Customers of a Healthcare Provider Organization
Healthcare Consumer Expectations
The Customer Focus
Tools Used to Identify Customers and Their Needs
7. The Healthcare Organization
Corporate Accountability and Liability
Ownership & Culture
Redesigning the Organization
Integrated Delivery Systems
8. Healthcare Delivery Settings
Care Stages and Delivery Settings
Ambulatory or Primary Care
Home Care
Hospice Care
Sub-acute Care/Transitional Care
Long Term Care/Supportive Services
9. Insurance Coverage
10. Managed Care
11. Reimbursement Systems
Historical Review
The Pursuit of Quality
The Ambulatory Care Quality Pursuit
Module II : STRATEGIC LEADERSHIP
1. Leadership & Commitment to Quality
Leadership Concepts & Styles
Leadership Links to Organization-wide Quality
The Joint Commission Leadership Function
2. The Role of the Healthcare Quality Professional
The Healthcare Quality Professional
Professional Contributions to QM/PI
3. Organizational Infrastructure
Governance & Management
Licensed Independent Practitioners
4. Organizational Ethics
Definitions and Description
Edwards Deming's Quality Values Applied to Ethics
External Criteria and Standards
The Healthcare Quality Professional's Role
5. Organization-wide Functions
Definitions and Description
The Joint Commission’s Perspective on Functions
6. Strategic Planning and Quality Planning
Strategic Planning Basics & Process
Strategic Quality Planning & Initiatives
The Strategy-Focused Organization
Lean-Six Sigma
7. The Organizational Plan for Patient Care Services
The Joint Commission Standard
Organizational Plan Content
Module III : QUALITY SYSTEMS MANAGEMENT
1. Principles of Management
Definition & Processes
Management Obligations for Effectiveness
2. Planning the Quality Strategy
Influences and Prerequisites
Planning and Design
Building Effective Structure
Integration of Quality Functions
Quality Management and Accreditation
3. The Quality Strategy: The Written Plan
Requirements for Written Plans
4. The "Quality Resource Center"
Organization-wide Resource
Internal Quality Management
5. Implementation of the Quality/Performance Improvement Strategy
Quality/PI Council
QM/PI Information Flow
QM/PI Plans and Documents
6. Utilization/Resource Management
Background & Description
Components of Utilization Management
Effective Utilization Management
Resource Management
Managed Care Utilization Management
Utilization Management and Accreditation
7. Care Coordination
Overview
Case & Population Management
Patient Flow Management
Patient-Centered Care
Discharge Planning/Transition Management
Accreditation Standards
8. Risk Management
Definitions and Goals
Governance Oversight Responsibilities
Professional Liability
Risk Management as an Organization-wide Performance
Improvement Process (Providers)
Organization-wide Early Warning Systems
Risk Management and Accreditation
9. Patient Safety Management
Patient Safety Culture
Medical Error
Patient Safety Goals and Safe Practices
The Patient Safety Program
The Role of Technology in Patient Safety
Sentinel Event Process
10. Corporate Compliance
Background and Concept
Compliance Programs
11. Financial Management
Financial Management & Planning
Financial Monitoring and Reporting
Financial Decision Making
The Financial Side of Quality
12. Quality Management Elements in Contracts
Module IV : PERFORMANCE IMPROVEMENT PROCESSES
1. Quality Management and Performance Improvement
The Quality Management Trilogy
Performance Improvement Concepts
The QM/PI Function and the Juran Model
The Design, Measurement, & Analysis Processes
The Improvement Process
The Joint Commission Standards for Performance Improvement
2. U.S. Federal Quality Improvement Programs (in short)
3. The Organization’s Approach (es) to Process Improvement
Characteristics of all Approaches/Models
4. Performance Measurement
Concept of Performance Measurement
Tools of a Performance-Based QM System
Performance Measurement in the Juran Quality Management Cycle
Characteristics of Performance Measures/Indicators
Performance Measure Selection/Development
Performance Measurement Systems
5. Outcomes Measurement
Definition and Description
Possible Healthcare Outcomes
Outcomes Measurement as a Component of Quality Improvement
6. Clinical Process Improvement
Clinical Standards Development and/or Use
Clinical Pathway Development
7. Organization-wide Monitoring and Analysis Processes
General Review Process
Organization-wide Clinical Review Processes
Infection Prevention and Control
8. Patient Safety Analysis and Risk Reduction
Root Cause Analysis
Failure Mode and Effects Analysis (FMEA)
9. Benchmarking and "Best Practice"
10. Department Service Responsibilities
Collaboration
The Joint Commission Service-Specific Leadership Standards
Performance Improvement (All Settings)
11. Nursing Responsibilities
Quality Nursing Care
Nurse Executive Leadership in Hospitals
Performance Improvement
12. Physician/Licensed Independent Practitioner Leadership Responsibilities for Quality of Care
Performance Improvement
13. The Practitioner Appraisal Process
Credentialing of Licensed Independent Practitioners
Accreditation Standards for Credentialing and Privileging
Practitioner Profiling
Peer Review
14. Patient/Member Advocacy and Feedback Processes
Patient/Member Rights, Responsibilities, & Feedback Processes
Patient and Family Education Process
15. Communication and Reporting
Communication of QM/PI Activities
Consideration of Confidentiality and Nondisclosure
Reporting Mechanisms
16. Evaluation of the Quality Management/Performance Improvement Function
Components of Excellence
Evaluation of PI Processes and Outcomes
Module V : INFORMATION MANAGEMENT
1. Information Management
Definition and Goal
Information Management Process
Decision Making Processes
2. Information Resources and Education
Types of Information Available
Health Information Management Professionals
Potential Data Sources
Electronic Health Record/Information Technology
Organization-wide Information Management Education
3. The Joint Commission Standards for Information Management
Information Management Standards Focus
Planning Standards
Privacy, Security, and Accuracy Standards
Collection and Management Standards
4. Management of the Legal Aspects
Confidentiality of Patient Information
Security of Electronic Patient Information
Conflict of Interest
5. Informed Consent
6. Management of Documentation
Types of Documentation
Joint Commission Information Accuracy and Truthfulness Policy
7. The Medical Record
Purposes & Content of the Medical Record
The Medical Record as a Monitoring/Review Tool
Medical Record Review Process
8. Epidemiological Theory and Methods
Definitions & Contribution of Epidemiology to QM
9. Defining the Population
Entire Population & Sampling
10. Data Collection Techniques
Collection Principles and Concepts
General Collection Methods & Tools
11. Basic Statistics
12. Display Techniques
13. Analysis and Interpretation
14. Using Quality Improvement Tools
Ishikawa's Seven Tools
Use in Quality Management
QI Team Tools
Brainstorming
Affinity Diagram
Prioritization Matrix
Flowchart
Cause-and-Effect Diagram
Events and Causal Factors Chart
Force Field Analysis
Task List
Gantt chart
Storyboard
15. Reporting Techniques
16. Computerization
Goals and Objectives
Design and Implementation Issues
Evaluating and Selecting Software to Support QM/PI
Module VI : PEOPLE MANAGEMENT
1. Leader as Motivator
Setting the Climate
Motivation Theories
2. Time Management
3. People in the Performance Improvement Process
Three Types of Healthcare Processes
The "Triple Role" in Performance Improvement
4. Empowerment, Decision Making, and Problem Solving
5. Change Management
Organizational Change
Change Strategies
6. Team Coordination
Teamwork and Group Process
QI Team Structure & Roles
Meeting Management
7. Communication
Organizational Communication
Effective Communication
8. Working with Consultants
9. Employee Selection
Human Resource Management
Essential Job Functions and Skills
10. QM/PI Orientation, Training, and Education
QM/PI Orientation and Training
Adult Learning Concepts
Dimensions of Effective Teaching
Teaching Tactics
Program Development Process
Module VII : STANDARDS AND SURVEYS
1. Accreditation Concepts
Definition and Purpose
Motivations to Participate
Compliance with Standards
Accreditation Determinations
Deemed Status
2. Accrediting Agencies
The Joint Commission
Healthcare Facilities Accreditation Program
3. Survey Process
The Joint Commission Onsite Process
4. International accreditation
Joint Commission International Standards
5. ISO 9000:2000 Standards
Background, Standards, & Registration
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: Course language
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Bilingual English and Arabic
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: Course type
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Classroom and On-Line
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: Fees
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4500 for attendance in Class
5000 for attendance On-Line
المصاريف تسدد علي قسطين
: fees paid in two ways
At the Company
OR from any bank at the company account
Account no.: 17900100054962
Account name : شركة أكتف للتدريب
Bank name : بنك مصر فرع منشية البكرى ( Banque Misr Manshyat El Bakry branch )
Swift code : BMISEGCX140 (if the bank wants it)
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Duration :
• 22 lectures
• 1 lecture per week
• 4 hrs. Per lecture
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Contacts :
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Tel: 02-2 26 28 755
Mob: 010000 717 92
E-Mail: info@active-egy.com
www.youtube.com/user/ActiveTrainingCo
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